Security
Protect Yourself from Fraud
Fraud can happen quickly, from phishing emails and fake texts to suspicious calls or unauthorized account activity. ProFed is here to help you spot scams, protect your accounts, and act fast to reduce the risk of financial loss, stress, and further harm if something seems suspicious.
Report suspected fraud immediately: Call ProFed at 260-483-0514 or 800-752-4613. For debit card fraud, lost cards, or stolen cards, call Card Services at 260-373-1632 or 800-752-4613. After hours, call 888-373-2880.
- Quick action: Take action if you’re a victim of a scam or identity theft.
- Prevention tips: Learn how to use caution online and avoid common scam tactics.
- Credit protection: Learn how to monitor your credit and freeze your credit bureau access.
VIctim of a Scam?
If you have concerns or believe you have been the victim of fraud, a scam, or identity theft, act quickly. The sooner you report suspicious activity, the sooner you can begin protecting your accounts and personal information.
- Call ProFed at 260-483-0514 or 800-752-4613. Always use published numbers to contact financial institutions and businesses when reporting fraud.
- For suspected debit card fraud, lost cards, or stolen cards, call 260-373-1632 or 800-752-4613. After business hours, call 888-373-2880.
- Change passwords on your accounts from a non-infected device. If multi-factor authentication is available, enable it.
- Report identity theft or file a consumer complaint at ftc.gov.
- Report online scams by filing a complaint with the Internet Crime Complaint Center.
- Report mail or postal fraud to the U.S. Postal Service Fraud Division at 877-876-2455.
Did You Know? Criminals use fear, urgency, and impersonation to rush victims. If pressured to move money or share personal information, pause and contact ProFed directly.
Recovery Timeline of How to Act if Scammed
First Hour
Contact ProFed, lock cards, and changed passwords.
First Day
Report identity theft, notify affected companies, and freeze credit.
Following Week
Review statements, watch credit reports, and follow up on fraud claims.
ProFed Will Never...
- ProFed will never...ask for your online banking password
- ProFed will never...ask you to move money to a "safe account"
- ProFed will never...ask for your one-time verification code if you haven't initiated the contact
- ProFed will never...ask you to purchase gift cards
- ProFed will never...ask you to pay using cryptocurrency
- ProFed will never...ask for remote access to your computer
Use Caution Online
You are the first line of defense against fraud and identity theft. Scammers often impersonate trusted organizations, government agencies, delivery services, or even people you know to gain access to your accounts or personal information.
Protect yourself by:
- Never sharing passwords or MFA verification codes.
- Being cautious with unexpected emails, texts, links, and attachments.
- Downloading software and apps only from trusted sources.
- Keeping your devices, operating systems, and security software updated.
- Using strong, unique passwords for every account.
- Monitoring your accounts regularly for suspicious activity.
- Pausing before acting on urgent requests for money or personal information.
If something doesn't feel right, contact ProFed directly using a published phone number.
Monitor or Freeze Your Credit
Regularly reviewing your credit and freezing your credit reports can help prevent identity thieves from opening accounts in your name.
Free Annual Credit Reports: You're entitled to a free credit report from each major credit bureau every 12 months. Reviewing your reports can help you spot fraud or errors early.
How to Freeze Your Credit: Place a security freeze with each credit bureau to restrict access to your credit report:
- Equifax - Click or tap here. You will receive a 10 digit PIN to use to remove or thaw the freeze. Make sure to store this PIN securely with other important information.
- Experian - Click or tap here. Experian will allow you to set your PIN, so set it the same as the one Equifax gave you to simplify things.
- TransUnion - Click or tap here. You will need to create an account to perform the freeze and create a 6 digit PIN. Use the first 6 digits of the 10 digit PIN from Equifax.
- Innovis - Click or tap here to set your freeze.
Store all PINs and account information in a secure location so you can easily manage your freezes when needed.
Security News & Fraud Alerts
The articles below share timely cybersecurity alerts, real-world scam examples, and practical fraud-prevention tips. Use these resources to stay informed, recognize warning signs, and take steps to protect your money, accounts, and personal information.