Use Caution Online

You play an essential role in securing your information.

  • Never disclose your passwords or write them down.
  • Do not give anyone your multi-factor authentication (MFA) code. Scammers pretend they need your password and MFA code to deposit funds into your account but use the info to steal your money.
  • Use caution when clicking on links in emails from unknown senders.
  • Only download software from trusted sources. Only load apps onto mobile devices from the app stores.
  • Do not “jailbreak” your mobile phones and devices.
  • Keep your antivirus, firewall, and spyware blocking software up to date. Make sure your PC is turned on during the time you have your updates scheduled to run.
  • Stay current with all security patches for your operating system.
  • Do not allow anyone to pressure you into giving out personal information or wiring money.
  • Use unique, strong passwords for all of your online accounts so one breach doesn’t turn into many.
  • Review your accounts frequently; online account access and alerts can help you spot fraudulent transactions quickly.
  • If something sounds too good to be true, STOP! Your intuition is a strong indicator that something may be fraudulent, don’t ignore it.

Victim of Scam or Identity Theft

If you have concerns or have been the victim of a scam or identity theft, you need to take action.

  • Call us at 260-483-0514. Always use published numbers to contact financial institutions and businesses when reporting fraud!
  • Change passwords on your accounts from a non-infected device. If you have the option to setup multi-factor authentication, enable it.
  • Go to ftc.gov to report identity theft or file a consumer complaint.​​​​​
  • Report online scams by filing a complaint at Internet Crime Complaint Center.
  • Report mail/postal fraud to the U.S. Postal Service Fraud Division. Contact them at 877-876-2455.

Monitor or Freeze your Credit Bureau

Free Annual Credit Report

Reviewing your credit report can help catch identify theft early. By law, you are entitled to a free credit report every 12 months. Click here to get started.

How to Freeze Your Credit Bureau Account Access

  • Equifax - Click here.  You will receive a 10 digit PIN to use to remove or thaw the freeze. Make sure to store this PIN securely with other important information.
  • Experian - Click here. Experian will allow you to set your PIN, so set it the same as the one Equifax gave you to simplify things. 
  • TransUnion - Click here. You will need to create an account to perform the freeze and create a 6 digit PIN. Use the first 6 digits of the 10 digit PIN from Equifax.  
  • Innovis - Click here to set your freeze.