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FAQs

Frequently Asked Questions

If you live, work, worship, attend school, volunteer or regularly conduct business in Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley counties, you are eligible to join!

You can join online in about 5 minutes or stop into one of our 13 convenient locations.

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Click here to order now, call Member Services at 260-373-1633, or visit your nearest branch.

During regular business hours, call 260-373-1632. After hours, call 888-373-2880.

To set a new PIN or change an existing known PIN on a card, please call 1-888-373-2880 and follow the requested prompts. Information will be needed from the card. If you have previously set up a PIN and don't remember it, please call our Card Services department for assistance at 260-373-1632 or 800-752-4613 ext. 1632.

PO Box 5466, Fort Wayne, Indiana 46895-5466

You can also make a loan payment through ProFed Digital Banking, set up an automatic transfer from savings or checking, pay in person at a branch, or call 260-373-1633.

All you need to provide is your ACH/MICR account number (not your member number) along with ProFed's routing number. We can also provide you with a letter if needed. Stop by a branch, or call 260-373-1633 to request a direct deposit letter.

Log in to ProFed Digital Banking, select the account you need the information for, and then scroll to the bottom of the page.

Your checking account number can also be located on your checks. It is the second set of numbers at the bottom of the check.

Your member number identifies your membership as a whole and can include multiple savings and checking shares, as well as loans. Each savings, checking, and loan has its own unique ACH/MICR account number. The ACH/MICR account number is what you need to use to set up direct deposit or automatic payments.

Please visit the Locations page to find the lobby and drive-up hours at our 13 branch locations.

Take a look at our holiday schedule here.

You have access to over 37,000 ATM's surcharge-free. Please visit our Locations page to find one near you.

Yes, we offer notary and medallion signature guarantee services to our members at each branch location.

You will need to provide your routing and full account number. If you are wiring out, you will need the wiring instructions for the receiving institution. Normally that consists of a routing and account number of where it is going to and how much it will be. If it is over $10,000 and you cannot come into the branch, contact the credit union for additional options.