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Coronavirus Update:Effective Thursday, March 26, 2020, ProFed will be temporarily closing its lobbies and will continue to serve members at our branches, mainly through our drive thru and ITM video tellers. Appointments may be made for anyone who needs access to their Safe Deposit Box or needs additional assistance at 260-482-4343 or by emailing appointment@profedcu.org. If using the email feature, please place the branch you would like to visit in the subject line. For COVID-19 updates, click here.

ProFed Credit Union is taking precautions to protect our members and staff from the outbreak of the coronavirus.

IMPACTED SERVICES ACCESSING YOUR ACCOUNT FINANCIAL ASSISTANCE 

FAQS HOURS

Updated March 24, 2020 – With the COVID-19 (coronavirus) pandemic strongly impacting the way we live our lives, we want to share the actions we’re taking. Please check back here for ongoing updates.

Impacted Services - Effective March 26, 2020, branch lobbies will be closed until further notice. Branch services are limited to drive-thru and ATM/ITM only. Appointments may be made for anyone who needs access to their Safe Deposit Box or needs additional assistance at 260.482.4343 or by emailing appointment@profedcu.org. If using the email feature, please place the branch location you want to visit in the subject line. Please do not share any confidential or sensitive information in emails or voicemails.

In order to keep our members, staff, and the communities we serve safe, we’re acting in accordance with guidance from the Centers for Disease Control & Prevention and federal and state government.

ITM Video Teller and ATM Access

Interactive Teller Machine and ATM access remains available at these locations for deposits, loan payments, account transfers, and exact change cash withdrawals. ProFed members have access to over 36,000 surcharge-free ATMs throughout our nationwide network

  • Main Branch - 1710 St. Joe River Dr.
  • East Branch - 6448 Stellhorn Rd.
  • South Branch - 6820 S. Hanna St.
  • West Branch - 6105 Constitution Dr.
  • Northwest Branch - 1551 W. Dupont Rd.

Drive-Thru and ATM Access

Drive-thru service and ATM access remains available at these locations for cash & check deposits and cash withdrawals. ProFed members have access to over 36,000 surcharge-free ATMs throughout our nationwide network.

  • Auburn Branch - 506 N. Grandstaff Dr.
  • Columbia City Branch - 545 N. Line St.
  • Decatur Branch - 632 S. 13th St.
  • Bluffton Branch - 1331 Baker Pl.
  • Kendallville Branch - 419 E. North St.
  • Angola Branch - 2410 N. Wayne St.

How to Access Your Account

Please visit a branch location if you absolutely must, but keep in mind most of your everyday transactions – check deposits, checking your account balance, transferring funds, and paying bills – can all be done conveniently online without visiting a branch.

What You Need:Where To Find It:
Money WithdrawalITMs / ATMs / Drive-Thru
Check DepositProFed Online Mobile App / ITMs / ATMs / Drive-Thru
Loans and Loan PaymentsOnline / ITMs / Drive-Thru / 260-373-1631 or 800-752-4613 ext. 1631 / lending@profedcu.org 
Skip-A-PaymentOnline / ITMs / Drive-Thru / 260-373-1631 or 800-752-4613 ext. 1631 / lending@profedcu.org 
Card ServicesProFedCards App / Card Services: 260-373-1632 or 800-752-4613 ext. 1632 / cardservices@profedcu.org / After business hours, call 888-373-2880
WiresMember Services Call Center: 260-373-1633 or 800-752-4613 ext. 1633 / contactus@profedcu.org / Voice and Secure Chat assistance available M-F from 8:30 AM to 7:30 PM. Closed on Federal Holidays 
Membership ApplicationsOnline / ITMs / Drive-Thru
Mortgage ServicesOnline / ITMs / Drive-Thru / 260-373-1636 or 800-752-4613 ext. 1636 / mortgages@profedcu.org
General Financial Assistance260-373-1638 or 800-752-4613 ext. 1638 / budgetcounseling@profedcu.org
Commercial Services & Business Loans260-373-1634 or 800-752-4613 ext. 1634 / profedcommercial@profedcu.org

Other resources: Touch-Tone Teller: 260-483-5537 (4-Teller) or 800-752-4615

For up-to-date information, please check our website and follow us on social media - Facebook, Instagram, and Twitter.

Financial Assistance

If you’ve been affected by COVID-19 and need assistance, please contact us at 260-373-1633 or 800-752-4613 ext. 1633 contactus@profedcu.org.

If you are an Indiana small business and need financial assistance, please visit our SBA Disaster Relief page to learn more about loan programs available.

Community resources are available to you at this link.

Other Actions We’ve Taken to Protect our Members, Staff & the Community

Protecting our Members, Staff & the Community

The following precautions are in place at all branch locations:

  • In addition to regular daily cleaning, ProFed is cleaning and sanitizing common workspaces, equipment such as ATMs/ITMs and drive-thru deposit tubes throughout the day.
  • All employees have been asked to wash hands frequently and to use hand sanitizer.
  • Employees who are ill will be asked to stay at home.
  • We’ll be practicing social distancing and refraining from handshakes during this critical time.

Additional precautions are being implemented to minimize the risk of spreading the virus within our community by:

  • Allowing support staff to work from home whenever possible
  • Postponing or canceling large employee gatherings and community events
  • Eliminating non-critical meetings
FAQ

Frequently Asked Questions.

Do you plan on closing any of your branches?

Please refer to this page for updates on branch closures and service impacts. We will continue to follow best practices as advised by local and federal health officials.

Have any of your employees or other members been diagnosed or exposed to COVID-19?

No cases have been reported at ProFed Credit Union. If that should happen, we will take appropriate steps for the safety and health of our employees and members.

If my work hours have been reduced or I have lost my job because of COVID-19, what kind of assistance programs are available for me?

If you’ve been affected by COVID-19 and need assistance with your finances or ProFed loans and accounts, please contact us at 260-373-1633 or 800-752-4613 ext. 1633 contactus@profedcu.org.

By accessing the noted link you will be leaving ProFed's website and entering a website hosted by another party. ProFed is not responsible for the content of the alternate website. Please be advised that ProFed does not represent the third party or you (the member) if you and the third party enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of ProFed Federal Credit Union.

This is NOT a secured email transmission. Please do not send personal/financial information via this method.