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Security Center

ProFed works hard to ensure that your information is secure. Our high encryption standards and enhanced login security mean you can bank online with confidence. Remember, ProFed will never request your personal identifying information through email, automated calling, or through an unsolicited telephone call. 

Hands typing on a laptop keyboard with a cup of coffee, glasses and an Iphone close by. Hands typing on a laptop keyboard with a cup of coffee, glasses and an Iphone close by.

Use Caution Online

You also play an important role in securing your information.

  • Never disclose your passwords or write them down.
  • Do not give anyone your multi-factor authentication (MFA) code. Scammers pretend they need your password and MFA code to deposit funds into your account but use the info to steal your money.
  • Use caution when clicking on links in emails from unknown senders.
  • Only download software from trusted sources. Only load apps onto mobile devices from the app stores.
  • Do not “jailbreak” your mobile phones and devices.
  • Keep your antivirus, firewall, and spyware blocking software up to date. Make sure your PC is turned on during the time you have your updates scheduled to run.
  • Stay current with all security patches for your operating system.
  • Do not allow anyone to pressure you into giving out personal information or wiring money.
  • Use unique passwords for all of your online accounts so one breach doesn’t turn into many.
  • Review your accounts frequently; online account access and alerts can help you spot fraudulent transactions quickly.
  • If something sounds too good to be true, STOP!  Your intuition is a strong indicator that something may be fraudulent, don’t ignore it.

Victim of Scam or Identity Theft

If you have concerns or have been the victim of a scam or identity theft, you need to take action.

  • Call us at 260.483.0514. Always use published numbers to contact financial institutions and businesses when reporting fraud!
  • Change passwords on your accounts from a non-infected device. If you have the option to setup multi-factor authentication, enable it.
  • Go to ftc.gov to report identity theft or file a consumer complaint.​​​​​
  • Report online scams by filing a complaint at Internet Crime Complaint Center.
  • Report mail/postal fraud to the U.S. Postal Service Fraud Division. Contact them at 877-876-2455.
A woman sitting outside at a restaurant while holding her Ipad and taking notes over her financials. A woman sitting outside at a restaurant while holding her Ipad and taking notes over her financials.

Monitor or Freeze your Credit Bureau

Free Annual Credit Report

Reviewing your credit report can help catch identify theft early. By law, you are entitled to a free credit report every 12 months. Click here to get started. 

How to Freeze Your Credit Bureau Account Access

Equifax - Click hereYou will receive a 10 digit PIN to use to remove or thaw the freeze. Make sure to store this PIN securely with other important information.

Experian - Click here. Experian will allow you to set your PIN, so set it the same as the one Equifax gave you to simplify things. 

TransUnion - Click here. You will need to create an account to perform the freeze and create a 6 digit PIN. Use the first 6 digits of the 10 digit PIN from Equifax.  

Innovis - Click here to set your freeze.

By accessing the noted link you will be leaving ProFed's website and entering a website hosted by another party. ProFed is not responsible for the content of the alternate website. Please be advised that ProFed does not represent the third party or you (the member) if you and the third party enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of ProFed Federal Credit Union.

This is NOT a secured email transmission. Please do not send personal/financial information via this method.