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Coronavirus Update:Branch lobbies are closed. Please contact 260.482.4343 or email to schedule an appointment. Click here to learn more and view ProFed's Pandemic Plan.
General Contact form

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Need to make a lobby appointment?

Call 260-482-4343 or email If using the email feature, please place the branch you would like to visit in the subject line. For COVID-19 updates, click to learn more.

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General Information
Please visit our locations page for specific branch hours and locations.

Member Services Call Center: 260-373-1633 or 800-752-4613 ext. 1633

Voice and Secure Chat assistance available M-F from 8:30 AM to 7:30 PM. Closed on Federal Holidays

Card Services: 260-373-1632 or 800-752-4613 ext. 1632

Lost/Stolen Cards: 260-373-1632 or 800-752-4613 ext. 1632 After business hours, call 888-373-2880

Mortgage Services*: 260-373-1636 or 800-752-4613 ext. 1636 mortgages@profedcu.orgLending Services: 260-373-1631 or 800-752-4613 ext. 1631
Commercial: 260-373-1634 or 800-752-4613 ext. 1634 profedcommercial@profedcu.orgBudget Counseling: 260-373-1638 or 800-752-4613 ext. 1638

Touch-Tone Teller: 260-483-5537 (4-Teller) or 800-752-4615

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*Requests for information or error resolution on your mortgage loan must be made in writing and mailed to ProFed Federal Credit Union, PO Box 5277, Fort Wayne, IN 46895

By accessing the noted link you will be leaving ProFed's website and entering a website hosted by another party. ProFed is not responsible for the content of the alternate website. Please be advised that ProFed does not represent the third party or you (the member) if you and the third party enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of ProFed Federal Credit Union.

This is NOT a secured email transmission. Please do not send personal/financial information via this method.